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Exchange Policy

We serve you with the best products our team choose for you, for any reason if you wish to exchange your products then we offer with below categories.

UNUSED/UNWORN PRODUCT : 

REFER TO THIS LINK IN RETURN POLICY FOR REPLACEMENTS

http://ishaarajewels.com/return_policy.php

USED/WORN PRODUCT : 

We also offer exchanges for used products, if your product purchase date has not crossed 60 days limit. you can still exchange it & we would love to do so for you on following terms :

EXCHANGE OFFER

It is allowed after exchangeable condition approvals only & for all such approved products we offer 60% of the value paid for the product as Ishaara Wallet credit only which can be further used for any purchase.

PRODUCT CONDITION FOR APPROVAL

1) Product must not be defected & damaged.

2) Product must be in its original shape as it was when purchased.

PROCESS FOR APPROVAL & SUBMISSION OF PRODUCT

1) Request for an exchange by visiting your bill in your profile at website & you"ll find an exchange offer button on you bill, select the number of pieces & complete the request, if you don’t find the exchange button then it means your purchase date has crossed 60 days limit. 

2) After your request is accepted than visit your nearest Ishaara Jewels store to get approved the exchangeable condition of the product from our experts there or you can courier it to "Ishaara Jewelleries Pvt Ltd, LGF-3, Metropolis Mall, Rudrapur-263153, Uttarakhand" and we will let you know with 2 days after the product is received at our end.

If you have sent your product through courier and it does not get approved for exchangeable condition then u can get it picked through your own courier or we can send it back to you after you deposit the courier expenses in Ishaara's account.  

3) If your product condition is approved for exchange than submit the product at same store & we"ll credit the exchange value in your Ishaara Wallet at website, which can further be used for future purchase.